I need to tape this list on the kitchen wall.I have a tenant that thinks garbage disposer is for small garbage and the trash can is for big garbage.I am tired of having to clear clogs where the kitchen drain trap arm meets the stack.  

Things to never have in a rental...ceiling fans, garbage disposals, storm/screen doors, and those obnoxious pull out sprayers on kitchen sinks. 

In my contracts I so spell out pest management techniques that must be adhered to regarding sanitation and etc. and if they do not I can actually charge them if there is say a rodent problem and it is because they leave garbage outside a garbage can blah blah blah. 

Tenants will rant and rave about rents being increased or having to pay more money for anything, or about any changes that might require more work on their behalf (no more garbage chute that was always getting clogged up, meaning they had to take it down to the dumpsters going forward), etc.But, what I quickly learned is that if you start searching Craigslist or other websites for a similar apartment, and you raise their rents so that they are just enough below market so that it's cheaper to stay where they are in your building - they may bluster and beat their chests - but they'll stay put.So don't be too soft. 

So, any excuses about parts and this and that excuse is a bunch of garbage, in my opinion. 

For instance, "If you leave the place undamaged and empty and don't leave a bunch of stuff out by the garbage bins, I'll give you your full deposit back in cash when you give me the keys, instead of making you wait 21 days, etc."

Oh, and garbage managememt in multis.

Where I own in St Paul, MN LL generally pays water/sewer/garbage, and tenants can pay gas/electric if your building is sub metered.

Past landlords based on my experience often don't give any information worth noting and if it is their current landlord if something is bad you can bet your A** they are trying to get rid of them so will give you a load of garbage (i.e. ask me how I know).As far as getting your money back your better to advise you plan on taking them to small claims unless they make payments. 

Call quality was garbage, and trying to set up a separate ring tone I had to save the google voice number as a contact, and doing so it no longer would let me screen calls.