These are the people @Joshua Dorkin condemns, and I'm grateful for his efforts to turn that around.

Sure we need a profit but if the area you invest in doesn't interest you it will always grate at you when you need to spend time at it. 

Maybe it's in my head, maybe it's how the light plays off them, but I'm still so grateful for BP (specifically  @Brandon Turner) for the idea to paint all one color.

This is the first time I’ve been grateful for that and have seen a real benefit.

I'm grateful you posted this here and got this conversation going. 

If anyone knows someone who cares about customer retention there, I’d be grateful for the contact.

:(An update after the OP has a chance to consult with the probate guy would be most gratefully received.  

I'm also grateful for the support and backup I get from you, Rashad and Pratik, especially since I'm back on the road a lot for the Achieve the Dream tours.

But it put my wife through all her flight school without any debt and for that I am eternally grateful. 

Instead of being grateful that we worked together to grow their business with my capital, I was made to feel like a nuisance because I asked for information about my loan and evidence to support his claims. 0/10 would recommend these people. hopefully it comes to a good conclusion as it seems like not done yet.I am sure you have some good lessons learned like late fees etc.