When a tenant has an unusual request or offers up excuses rather than pay rent, we say something along the lines of "If it were up to me, I would help you but we work for the owner and we have a contract we must uphold.  

Thank you for confirming that it is unusual.

I understand this is an unusual, and probably uncommon, situation and that is why I am asking if anyone here has experience with a similar situation.- Ashley

The borrower lost about $30K.Not just busy streets, it could be ANYTHING that's unusual.

@Ben - I'm sorry to hear the mess they made; unfortunately is not unusual for tenants to act like this (sometimes out of pure negligence and some other's out of life's circumstances - please note I'm not condoning their behavior) Steve is right; here in Texas (I'm in Austin) the landlord/property management company has 30 days in which to account - in writing - expenses due a tenant after move out.

Not impossible, but unusual.  

Do they have any unusual expenses?  

I talked to him for 30 mins which is very unusual for me.

That's an unusual law, though.But, either way, with a M2M agreement, you can just change any of the terms with 30 days notice and the tenant doesn't have to sign off on them.  

Those things are not unusual or weird.