They lost their shirt, sometimes many times over.

Handyman fails to finish the job or does it poorly and you're stuck hiring someone else to fix it AND you've lost all that rent you gave away.Rent is rent.

The newer ones continually have repair issues, mostly driven the electronic controls and complex systems to squeeze out efficiency. 

I once hired a tenant who lost his job for 2 months as my assistant.

(I was gotten over on when my true first opportunity was lost to a dishonest investor.) 

In my experience though, self managing the pricing structure, guest experience, and messages are things I want to control and don’t need to pay someone else to do. 

I'm honestly really overwhelmed and lost.

Focus on what we can control...adding value, good locations, cash flow, prudent debt, and reserves and we will be fine.

However you never know someones current situation, they could've just lost their job or a family member and now they need to sell their home in order to move on.

Although they have been a lifesaver for me they probably are not what I would use today, however because they are not consumer oriented you have a LOT of control all the way up to locking out the thermostat completely to only follow your programming.