Best SMS platforms-Launch Control, Lead Sherpa, Roor??

[Ashley Hightower]

Hey everyone,

So my husband and I have been doing SMS marketing for a few months now and we just recently tried Launch Control and I have a love/hate relationship with it. It’s a great concept, but poor execution in our experience. So does anyone have any other platforms they recommend? I’m hesitant to do Lead Sherpa because I don’t want to make a 3 month commitment and then find out they have all these same issues. 

Specifically our issues with Launch Control are we constantly have bugs. I have gotten on chat support like every day since we got it because something is not working right. It’s been different things each time. But they do not offer call whisper, so we have no clue who is calling us back when we get phone calls and it takes a while for us to look up who is calling. They also do not have any notifications, so we risk missing out on leads. And when we put a person on “DNC” the system will still automatically text their second and third numbers. So we have had people tell us “don’t ever contact me again” ans then 24 hours later we text their wife or kids the same message from the same number. Which just looks bad and there’s not a way to fix that. 

We also tried REI reply (using Twilio) and we liked it alright but we had our own issues with them that had no fixes as well because it's such a new system. We are looking into Roor. Any other systems that you have tried and liked or disliked?