What is the biggest complaint from investors switching Property Managers?

Question

I would love to hear what the biggest complaints you hear from investors and owners switching from one property management company to another?

Jonah Hartsburg · Answer

As others stated, I think communication, maintenance expenses, and rent collection are the top complaints. I'll add a couple more to the mix: the erosion of trust due to dishonest or deceptive practices, accounting errors with an owner's funds, exorbitant mark-ups on maintenance, poorly handled repair situations, extended turnover times between tenancies, and occasionally, just downright traumatic experiences linked to the previous management. I've picked up on this sentiment when owners express the need to "start fresh."

Ran Fridman · Answer

Hello, Margaret, as for me complaints from investors and owners switching property management companies include poor communication, lack of transparency, delayed response to issues, and insufficient attention to property maintenance. These issues often lead to frustration and financial losses, prompting the decision to switch management companies.

Margaret Finnegan · Answer

Agreed, a lot of our owners had problems with communication as well. I have been told multiple times about how other PMs would not answer the owners or tenants.

Bob S. · Answer

They do not do their job, respond to tenants. and owners, do not take care of repairs post 3 days collect rent, etc,  like I said they do not do their job,

Margaret Finnegan · Answer

Hello @Ran Fridman, you hit that right on the nose. I am hearing the same exact complaints as well.

Rachel Schwartz · Answer

The biggest complaints are usually Delinquencies and Maintenance charges.

What is the biggest complaint from investors switching Property Managers?

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