Tenant not paying and collection

[Ruby Trinh]

Hi everybody,

I have a tenant who already moved out in peace but she owes me almost one month rent (even after security deposit). The property manager sent the tenant her final bill about 3 weeks ago and of course she did not make any payment. Their process is after 30 days without payment, the PM will send the bill to collection. However, they do not make any attempt to call or talk to the tenant or offer payment plans, just certified mailing the balance letter. 

Please advise me on two questions below:

1. Is that standard that PM does not talk and offer payment plan before sending to collection? If not, can I and should I do that on their behalf?

2. If the tenant is not paying at the end and we have to send to collection? Will collection agency send you report or notice on their collection progress? My PM is not the best PM in the world. I saw I was double charged for many things and clerical mistakes. What if tenant pays and PM never credits my account. How can I track them in case at some point, i will no longer hire them?

Thank you for your help and inputs.

Ruby