Thoughts on RUBS providers?

[Sophia Baratashvili]

Hi everyone, I've been listening to the Bigger Pockets podcast for a while and have always wondered what multifamily investors/owners thought about RUBS (ratio utility billing). Anyone have any RUBS or utility billing stories/opinions to share? I do marketing for a boutique RUBS company and I'm trying to develop a win-win model so that tenants are happy, too (or at least not unhappy). I personally think rent and utilities should be separate and rents shouldn't be ridiculous. I'm in California for reference. 

[Sophia Baratashvili]

@Melissa Oberti Hi Melissa, sorry to hear about your son's situation! What state is he in? 

Top rule for RUBS providers is transparency, so I would ask SimpleBills for their allocation table, original bills, and how they calculated the charges. Each unit should only be paying for their fair share of use. 

There may have been allocation errors but they should show you that information and be able to substantiate the billing. 

Hope this helps and best of luck!