Guest overstays checkout time

[Brad Johnson]

We recently had a guest ask for late checkout, we told them no because of our cleaner’s schedule, but they still stayed for an extra hour. Unrelated, they also used soap in our hot tub requiring extensive cleaning. I feel we should provide extra compensation to our cleaner (even though she hasn’t requested it) and would like to ask the guest to pay for this. I am tempted to be ruthless and request the late checkout amount in the Airbnb contract (2x the nightly stay), but it admittedly seems a little unreasonable. In the past, we have been very forgiving with damages that people cause.

How do you handle this situation in your properties?

If you frequently request compensation does Airbnb put a black mark on your account (besides a potentially bad review)?

Thanks for your help!

Brad