Damage between guests with short turnover

[Account Closed]

Hello, 

I've tried searching for answer to this question and the answer seems to be lost in all the information available about charging guests for damage. My question is, how do you handle this situation: A guest checked out this morning and you are cleaning the unit and find damage that needs to be repaired before another guest can stay. Another guest is expected to arrive that afternoon. 

Obviously, the first solution is not to rent without a buffer between guests. However, if short term rentals aim to maximize bookings, then booking back to back during peek times makes some sense. Second, I would assume keeping a good handyman on the team is key. However, what happens if your second guests are traveling towards you, ready for vacation, and you can't offer them a place to stay? Are you required to pay for alternate housing?

Looking forward to your solutions. 

Thanks!

Amanda

[Andrew Fielder]

@Account Closed if it's major damage then explain this to your nest guest, refund them their payment if already taken and charge prior guest for the lost income during the down time on top of the repair.