So this is pretty uncool IMO

So this is pretty uncool IMO

Investor · Greenville, SC · Member since 2015 · 1k+ posts · 1k+ votes

So I went through a spell maybe 18 months ago, where several of my top producing 5 star cabins just stop booking, and never could figure out why other than perhaps an algorithm change.  I did see though, in organic searches for my cabins, that cabins that were new with worse rankings than mine were showing up way in front of my cabin.  

Anyway, I have an app for iPhones called the Pigeon Forge Pocket Guide that has tons of info for guests coming to the area  At the bottom I have a few ad spaces.  One my ads for a cabin rental was showing a 404 error when you clicked on it.  So I called them and they let me know they changed their website for their rental and forgot to tell me.  Anyway, I fixed that and went to verify one of the other ads for another cabin rental on the app.  

For this particular cabin rental it is a cabin with 165 five star reviews.  This ad takes me to his VRBO listing.  This is a 2400 sq ft 2 king suite cabin loaded with amenities including an indoor heated pool similar to one of mine.  I clicked the ad to check it and it takes me to his VRBO listing.  

Now when you are looking at VRBO organically, and are looking at a listing, after you scroll down aways it shows a section titled "Similar properties we recommend."  I get that, someone is looking on VRBO and just like everyone else who sells something, they want to make sure you find something you buy, so they throw up other options you might like.

Well in this case this is what they threw up:

I mean really?  A pool cabin at a crazy low price with only a 3.7 rating... Really???  This one doesn't even compare with this other cabin, nor should VRBO throw up recommendations for a 3.7 rating cabin on a listing for a 5 star cabin.   What gives???  If anything other actual similar cabins should have shown up on their recommendation.  I have 3 other cabins that compete with the cabin in this ad that are all 5 star cabins, and I am sure there are plenty of others, but instead VRBO chose a 3.7 star cabin to show as a recommendation.  I don't get it.

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Michael BaumPro Member
Olympia, WA · Member since 2016 · 8k+ posts · 7k+ votes
2y

Hey @Ken Boone. so it is just an algorithm so it is pulling "comps".

Maybe it has to do with the indoor pool? Is it super common there? I have read the forum for years, but I don't remember reading that most rentals had an indoor pool.

It could also have to do with that owner spending all those boost credits. I am guessing that the algorithm uses that metric to, well, boost the rating.

EDIT - Either way, I would trash that listing and start over. 3.7 stars? You have to really suck to get that kind of rating.

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  • Leander TX · Member since 2020 · 179 posts · 150 votes
    2y

    Maybe reach out to VRBO and ask about it.

    We had an issue late last year where we stopped getting VRBO bookings for our Smokies cabin.  It took us a while to notice because we're also listed on Airbnb and those were coming in fine.

    But then we started testing the search results and confirmed we weren't showing anymore.  So we contacted our account manager over there, scheduled a meeting and she verified it was broken.  She made a support ticket and they fixed it pretty quickly.

    I think what happened was I tried to add another property of ours but encountered an error.  So we didn't move forward with that one on VRBO and just listed on Airbnb.  But something happened on our account that hosed our cabin listing.

    Anyways, just a long way to say that VRBO account managers actually will try to help you out.

  • Michael BaumPro Member
    Olympia, WA · Member since 2016 · 8k+ posts · 7k+ votes
    2y

    Hey @Ken Boone. so it is just an algorithm so it is pulling "comps".

    Maybe it has to do with the indoor pool? Is it super common there? I have read the forum for years, but I don't remember reading that most rentals had an indoor pool.

    It could also have to do with that owner spending all those boost credits. I am guessing that the algorithm uses that metric to, well, boost the rating.

    EDIT - Either way, I would trash that listing and start over. 3.7 stars? You have to really suck to get that kind of rating.

  • Investor · Greenville, SC · Member since 2015 · 1k+ posts · 1k+ votes
    2y

    Well it is more common since in the last 2 years they built a ton of them, but my guess is that it is still less than 10% of all cabins have them in the area.  It is more common to have pools in the larger cabins though versus the 2 bedroom cabins.  

    I am always just stunned when I see stuff like this, cause you are right, you have to suck to get a 3.7!

  • Bruce WoodruffPro Member
    Contractor/Investor/Consultant · San Diego / Phoenix · Member since 2021 · 12k+ posts · 15k+ votes
    2y

    It's just an algorithm, don't take it personally and don't sweat it, things will even back out again.

  • Investor · Greenville, SC · Member since 2015 · 1k+ posts · 1k+ votes
    2y

    Yea my problem that happened about 18 months ago worked out, but it irks me to think VRBO throws up stuff that is ranked so poorly ahead of properties where the hosts do a knock out job and have tons of 5 star reviews.  That should never happen as far as I am concerned.

  • Rental Property Investor · Member since 2019 · 276 posts · 235 votes
    2y
    Quote from @Ken Boone:

    Yea my problem that happened about 18 months ago worked out, but it irks me to think VRBO throws up stuff that is ranked so poorly ahead of properties where the hosts do a knock out job and have tons of 5 star reviews.  That should never happen as far as I am concerned.

    Yes, this drives me crazy. I’ll do incognito searches on both Airbnb and VRBO and I’m always surprised how low some front page listings are rated. I’m currently stuck in an algorithm issue on VRBO for one of my Smokies cabins. It was amazing and came to a screeching halt about two months ago. I’ve been working on it and hoping it gets back to normal. 
  • Investor · Greenville, SC · Member since 2015 · 1k+ posts · 1k+ votes
    2y

    @Leora Merrell Yep I have seen that happen a few times over the years.  It just makes no sense.

  • Michael BaumPro Member
    Olympia, WA · Member since 2016 · 8k+ posts · 7k+ votes
    2y

    We are at 4.95 stars on AirBNB and 5 stars on VRBO. Right now, 80% of our bookings are coming in from AirBNB. We lost Premier Partner on VRBO which was a bummer.

    We are still getting about 1000 views on our lake house a month but just one booking.

    We are nearing 70% booked for the season right now so that might have something to do with it. 

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