Here's to Mondays

[Account Closed]

Good morning!

Ah, Mondays, right? They always have a story to tell, especially after a bustling weekend of hosting guests at our STR properties. Just between us, today I'm dealing with the aftermath of a stay that didn't quite go as planned. It's a rarity, but every so often, guests come through who forget that ‘treat this place like your own home' also means ‘with respect.'

I walked into a bit of a scene this morning: dishes doing a balancing act in the sink, a stain on the rug, trash tucked into every knook and cranny, all amentities missing, and vomit in the tub. Not the best start to the week, but we’ve got this. Here’s my go-to plan for when things get a bit topsy-turvy:

1. Deep Breath and Document: First off, I stay cool and collected. I snap pictures and jot down notes – they're the trusty sidekicks for any STR host.
2. Reach Out: Next step, I ping the guests on the platform’s chat. It’s all about being courteous yet firm, pointing out the ‘oopsies’ and gently nudging them to remember our agreement on house rules.
3. Resolution Time: If the guests go radio silent or aren’t playing ball, I head over to the resolution center. Got to love a well-documented claim; it really speaks volumes when you need to address these hiccups.
4. Clean Up Squad: I get our cleaning wizards on the job ASAP. They're the unsung heroes who get the place spick and span in no time, ensuring the next guests walk into a home that’s as welcoming as ever.
5. Reflect: I take a hot minute to ponder – could I have spotted this earlier? Any loopholes in my screening process? It's all about fine-tuning for the future.
6. Review Honestly: After the dust settles, I leave a fair review. It's all about keeping it real for the community, helping fellow hosts know what’s what.
7. Onward and Upward: Finally, I shake it off and set my sights on the positives. I think about all the fantastic guests who've left smiles and stars in their wake. It's all about learning, improving, and looking forward to welcoming more wonderful travelers.

Hosting's got its twists and turns, but it’s mostly an adventure I wouldn’t trade for the world. So, here's to making new stories, better experiences, and to all the Mondays yet to come – may they be as bright as our guests' reviews!