How to win a claim on Airbnb

[Alberto Nikodimov]

If you are a host on Airbnb, you might have to initiate clames on Airbnb.

The best way to win a claim is by showing airbnb how the place was left to the guests. You also want to get every invoice of how much it cost you to repair the place. Handyman work or extra cleaning fees you paid to leave the place ready for the coming guest. Make sure you save and record everything so you help airbnb solve your case faster!

[Andrew Steffens]

Totally agree.  Breezeway makes it easy for Housekeepers and handymen generate timestamped reports  with photos that Airbnb accepts.

We just had a woman say that she checked into the house and there were multiple dog feces found on the floor at check in.  She did have 3 dogs with her so not sure if she was trying to get a refund for nothing or if her dogs defecated and she did not realize, but we had time stamped photos as evidence as Airbnb was about to accept her side of the story and refund her a significant amount.  Once we sent timestamped photos of 2 hours before check in it was spotless, she did not receive anything.