Asking Guest to Remove Review

[Kyler J Sloan]

Has anyone persuaded their guest to ask Airbnb to remove their review? 

I have a guest that was very happy with their experience, but casually left 3 stars under "cleanliness". 

When I asked them what we could do to improve, they said their were some bugs and a few cob webs in the corners. 

I of course passed this on to my cleaner to make it clear this is not acceptable. 

I would be careful about how I worded the question, but am considering asking the guest if they would not mind asking Airbnb to remove their review, given that they had an exceptional experience in other respects. 

I would be curious if anyone else has succeeded in this, but haven not found anything in Airbnb's policy prohibiting this. 

Thanks in advance. 

[Ken Boone]

Quote from @Kyler J Sloan:

Has anyone persuaded their guest to ask Airbnb to remove their review? 

I have a guest that was very happy with their experience, but casually left 3 stars under "cleanliness". 

When I asked them what we could do to improve, they said their were some bugs and a few cob webs in the corners. 

I of course passed this on to my cleaner to make it clear this is not acceptable. 

I would be careful about how I worded the question, but am considering asking the guest if they would not mind asking Airbnb to remove their review, given that they had an exceptional experience in other respects. 

I would be curious if anyone else has succeeded in this, but haven not found anything in Airbnb's policy prohibiting this. 

Thanks in advance. 

 It does not hurt to ask.   It is worth trying in this case I think. I would explain that you talked to the cleaners and let them know they needed to step up and make sure everything is clean.  And then simply ask since everything else was good and I have done what I can to resolve the situation would you consider removing your review as non 5 star reviews impact your business and you trying very hard to provide an exceptional experience to all your guests and apologize for what they dealt with. It’s worth a try.  We asked one guest to remove a review and we were successful.