Asking Guest to Remove Review

[Kyler J Sloan]

Has anyone persuaded their guest to ask Airbnb to remove their review? 

I have a guest that was very happy with their experience, but casually left 3 stars under "cleanliness". 

When I asked them what we could do to improve, they said their were some bugs and a few cob webs in the corners. 

I of course passed this on to my cleaner to make it clear this is not acceptable. 

I would be careful about how I worded the question, but am considering asking the guest if they would not mind asking Airbnb to remove their review, given that they had an exceptional experience in other respects. 

I would be curious if anyone else has succeeded in this, but haven not found anything in Airbnb's policy prohibiting this. 

Thanks in advance.