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Updated almost 2 years ago on . Most recent reply

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14
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4
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Michelle L.
  • Real Estate Agent
  • Atlanta GA
4
Votes |
14
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Does anyone provide bonuses to STR cleaners for 5 star reviews?

Michelle L.
  • Real Estate Agent
  • Atlanta GA
Posted

Hello, I own several STRs in Hilton Head and am struggling with the cleaning not being done to the standard of a 5 star review.  With very limited options for cleaners, I was thinking of offering the current cleaners a bonus after receiving great reviews.  Has anyone had luck with this strategy?  If so, I love to hear your approach!  I pay between $135 and $165 per cleaning of my condos and not sure what would be motivating to the cleaner and also not leave me broke by paying even more for cleaning out of pocket.  Any insight would be appreciated.  

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948
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1,965
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Travis Timmons#3 Real Estate Deal Analysis & Advice Contributor
  • Rental Property Investor
  • Ellsworth, ME
1,965
Votes |
948
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Travis Timmons#3 Real Estate Deal Analysis & Advice Contributor
  • Rental Property Investor
  • Ellsworth, ME
Replied

I've found that they are either a good cleaner or they are not. Offering extra money for 5 star review may help a bit in the short term, but water eventually finds it's level. 

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