Are There Any "Apps" For This Guest Situation?

Question

Had a guest at a honeymoon cabin in the smokies notify me this morning that their boyfriend/husband just abandoned her on the trip. I didn't get into to many personal details since its not my business, but the crux of it was they needed to get 35 minutes into the major town to get a car rental before they closed at 12pm (and its closed on Sunday.) I tried handling the situation like I would if I was on a beach drinking my morning coffee. I had them check uber/lyft (no drivers), had them ask the car rental company for a ride (can't do it), call a local taxi (phone has been disconnected), called the cleaner (I'm doing a cleaning),  called handyman (I'm with my kids at football practice.) Sure, it's not in theory my problem that they are in, but I need this person out of my property tomorrow morning. I have a new 7 day reservation checking in tomorrow at 4pm. So I ended up doing it myself. Just curious if I forgot of any "apps" that could have fixed this for me?

John Carbone · Answer

There was not a whole lot of time to do much thinking or planning. They had seven (5 star reviews as a guest), and I had them send me their car reservation which they paid $900 for. For added protection, the .38 special (this is Tennessee) was secured in the driver side door compartment. I know this type of stuff is probably common for our friend Paul in Coffeyville, but i'll gladly have this be a one-off situation.

John Underwood · Answer

If you were local and had time then it made sense to help them get out.

Collin Hays · Answer

It is usually the right thing to do to help someone out.

Leora Merrell · Answer

I had a guest Uber/Lyft every where when they stayed at one of our cabins about 16 months ago. I had no idea it wasn’t like that anymore.

That was super nice of you. I’d like to think I’d do the same thing (but bring my husband with me😂).

Luke Carl · Answer

You literally went to the cabin and gave them a ride? I totally understand the hospitality and admire your efforts! Not worried about liability or the possibility that she’s actually an axe murderer? I hope this never happens to me

Paul Sandhu · Answer

I had the opposite thing happen to me.  Some guys girlfriend left him.  She took his truck and his credit cards and drove back to Alabama from Kansas.  The guy called me and wanted to know if there was a taxi service to take him to a major city an hour away.  He had cash and and wanted to buy a one way ticket to Alabama.  I told him there is no taxi service and you can't buy an airline ticket with cash.

I ended up buying him a bus ticket and he reimbursed me.  I go by the next day to drive him to the bus stop and he is passed out and nothing of his is packed.  He missed the bus.  Take him to Wal Mart where he buys some luggage.  I told him to buy a prepaid credit card too because I want your azz out of here tomorrow.  He bought rolling luggage and walked to the bus stop.

This is the same guy that got into a fight with another renter, and eventually they became friends.  One guy gave another guy a tattoo.

Henry T. · Answer

TaskRabbit?

John Carbone · Answer

I tried calling those taxi services and they couldn’t do it on short notice. It was around 10am and the only car rental place in Sevierville open on Saturday’s closed at 12pm, and being in gods country, nothing is open on Sunday.

I really didn’t see any other option for me with a guest checking in tomorrow.

Thanks Colin, I’d be lying though if I said I did it completely out of just being a good person. If I had Sunday open tomorrow I would have had her stay there and get more time to figure out her situation. This was an odd situation being such short notice and I really didn’t want to call the police on her at 10am tomorrow morning.

Leslie Anne Morris · Answer

This falls under the category sh*t happens. Maybe a biz opp for an entrepreneur for our market

Collin Hays · Answer

You did well, John. There are things in life far more important than counting money and our personal inconvenience.  We need more people like you.

Are There Any "Apps" For This Guest Situation?

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