We asked 100 landlords 

Following up on the results of the survey on the biggest pain points people have faced with PM on the "I hate rentals post"

1. PM companies are lazy. Not giving good advice, not involved enough in the process of getting the property fixed and rented.

2. PM companies have too many accounts, and therefore service is sub-par.

3. The 10% fee seems to be just for bookkeeping. Charged extra (nickel and dimed for everything else). Being charged a fee to inspect properties, using sub-par vendors that do subpar work, PM taking too long to evict tenants, lack of care in general

4. Slow to respond to repairs, causing a loss of great tenants. Technology has made it easier to self-manage.

5. They only collect rent and communicate with tenants, not enough to take care of a property and the tenants. They treat tenants as the primary client when it should be the owner. They do not customize their services based on the owner's wants, and how they expect you to handle the property as a PM. Unclear response times, no before/after photos taken by PM/vendors.

Thanks to my associate Jay for the research! I hope is useful to the group.