Better Landlording software than Avail

[Wendy Fate]

I have been researching and trying to compare landlording sites, but it's not that simple.  I have been using Avail for 4 or so years.  Here are my issues and concerns.  I like some features that I don't want to lose, but would really love to find a better platform.

Things I like about Avail:

1. >>Syndicates my listing to 10 or 11 top rental sites.  
2. >>Basics like tenant screening, lease drafting and signing, rent collection, email reminders.

Things I'm hoping to find with another site:

1. >>An App on my phone, with notifications and direct messaging! (Instead of having to comb through my email inbox for Avail leads, then having to go to the website, sign in, then click through SIX more steps to reply to a message.)
2. >>Ability to return deposit money to the tenant.  Avail does not offer that through their platform and I have to send it through Venmo or mail a check, but most of my tenants are short term travelers and do not have a forwarding address. It makes it difficult at tax time to bring in the Venmo transaction and the Avail records are not really accurate. More extra work.
3. >>Ability for tenants to make same day payments.  At least have it withdraw same day.  I know it takes a few days for the funds to hit my account, but Avail greys out the date, plus 2 or 3 more days and says the tenants earliest withdraw date is 3 days out.  It's 2021.  People should be able to go online the day rent is due and make a payment.  My guests are often month to month and do not want to set up advance payments, in case they need to leave early.  
4. >>Flexibility with lease changes.  Avail will not let you delete a lease.  It is difficult to change the dates.  The only thing you can do is end the lease early.  So, if I need to delete a lease or start it sooner, there are no options for this.
5. >>Better LIVE customer service.  No one answers their customer service line.  You have to leave a voicemail or you can send an email. I often need a quicker resolution than that so I can send a new lease for signing that appears to overlap the dates they show for my lease.  No quick response.  Costs me time and aggravation.
6. All of these little things add up to extra time spent on unnecessary tasks that could be streamlined.
7. I am willing to pay for proficient automation.  I currently pay $25/mo with Avail.  
8. Just trying to see what else is out there.  I have been looking at other apps but wanted to see what the BP community experience has been before I make the switch.
9. Grateful for any feedback or personal experience.

[Adah N.]

@Christian Anderson

I ended up using Avail. No complaints so far.