I manage roughly 20-30 rental units in/around Boston, MA for a local investing company. I typically handle tenant maintenance requests and other general communication with the tenants by either answering them directly or leading them to the appropriate person, but we're still trying to figure out a protocol for when "emergency" maintenance calls come in after-hours.

Obviously, if there is a fire, break-in, medical emergency, etc., they would be calling 911, not the property manager. We just want to be able to provide tenants with a 24/7 number to call if something that requires immediate attention comes up in the middle of the night like if a pipe burst and started flooding the place.

Does anyone have any experience with such a service or any recommendations on the idea in general?