Problems with tenants

[Kyle Keller]

As the title suggests, I am having problems with my tenants. They have been late on paying rent every month since they have lived in my rental, (8 months) and are becoming rude and hard to get ahold of. This pandemic has not helped, they both lost their jobs for a month and 1 only just started working again. They have not paid rent for a total of 3 months (there is a Moratorium on evictions in my area) and are currently trying to get rent assistance. I have been calling almost everyday to get updated on the current status of the package for rent assistance and any payments that they can make now. I don't know if I should double down on calling, start showing up at their door on a regular basis, or what else I can do to get the back rent they owe. I'm worried about pissing them off though since they live in the house that I don't want destroyed...

Any suggestions on what I can be doing about this right now?