Transunion (MySmartMove) Tenant Screening Nightmare.

[CJ B.]

I've been using this screening service for years without issue.

However, it appears things have changed. 

I have an application I'm screening which also has a co-applicant. 

The co-applicants screening came back within 15 minutes as perfect. 

The applicant, however, is being held up by a "pending identity verification" alert, and as of this post, it has been two days...and no change, no report.

I've spoken with the applicant, he did everything required by transunion, and paid the fee.

I've tried to reach a "customer service agent" to speak to someone, and on two different occasions, i've been on hold for two hours each time, and I've had to abandon the calls and throw in the towel. 

These potential tenants check out in ALL other areas, as I've already called references, current employment and have done due diligence on both applicants. I feel they would be great, but I need to have this done to complete my rental requirements. 

This is literally the only thing holding up lease signing. 

Pretty sure, it's time to find a new screening service. 

Anyone else experience this issue? 

[Kyle J.]

This is a good reason to get setup to run credit checks yourself. There are plenty of companies where you could simply pay to have a one-time site inspection of your home office, and then you could pull full credit reports yourself with no applicant involvement or delay whatsoever.  

Beats waiting multiple days for a response, or sitting on hold for hours for a customer (non) service agent that never even comes on the line, or potentially losing out on good applicants who end up finding another place before you get back to them.

Anyway, just something to think about.