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Updated almost 4 years ago on . Most recent reply

User Stats

83
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Karen Higgins
  • Minneapolis, MN
89
Votes |
83
Posts

Self showings of properties w/o management present... Thoughts?

Karen Higgins
  • Minneapolis, MN
Posted

As we are looking at ways to improve our efficiencies and decrease vacancies, the topic of self scheduled showings is on the table. What are your thoughts?  Do you think the "risk" is worth it?  Does anyone have recommended vendors?  I'm looking at Codebox, as we use Appfolio and this is their preferred partner that integrates with the software, but from what I can see, the applicant only needs to enter a guestcacd with their name, email, and phone number.  I've heard of others that require a picture of photo ID uploaded.  Does anyone know what company that might be?

I'd love any first hand knowledge and experience in this area before we jump in.  Thanks for any input you can provide!

  • Karen Higgins
  • Most Popular Reply

    User Stats

    495
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    391
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    Ricardo R.
    • Property Manager
    • Michigan Ctr, MI
    391
    Votes |
    495
    Posts
    Ricardo R.
    • Property Manager
    • Michigan Ctr, MI
    Replied

    @Karen Higgins we've considered them but there a few issues/problems we can't seem solve or find an answer to... which is why we currently don't. Some of the issues we foresee are:

    1 - Security: Not so much in intended vandalism (although that is a concern) much more along the lines of applicants putting the key back into the box but, not locking up correctly or leaving the door unlocked.

    2 - Weather: What happens if a window or door is left open and there is inclement weather which causes property damage? 

    3 - Internal damage: Again avoiding the possible vandalism issue... but along the lines of what happens if a sink is left on or a toilet is flushed and overflows... causing property damage? 

    A lot of the issues which self-showing systems seem to address only surrounds vandalism (if at all) but, ironically that is the least of our worries considering that most require the applicant to submit a valid ID and payment information... but really someone wanting to 'willingly' vandalize or burglarize a unit would just bypass the whole thing and simply just break in. 

    Our issue revolves mostly around the negligent which is impossible and impractical to catch with cameras on the property. During showings with an agent present applicants already turn everything on and finger $%&* everything... with an agent present. Our agents will then will close up and ensure everything is turned off and locked up before leaving. No way to control that with self-showing, unless you're stopping by the property after every self-showing and even then there are still issues. Here are two typical scenarios: 

    - Self-showing applicant views the property goes to the bathroom and flushes toilet and walks out not realizing (or realizes it and leaves anyway) that the toilet is now actively overflowing, leaves and locks up. Now what? 

    - Self-showing applicant loves the property but is worried about noise, opens the second story window to hear how quite it is and then forgets to close it, it rains that night, causing water damage. Now what?  

    This may happen maybe only once in 1,000 showings but, honestly how do you explain that to an owner? "You're property has been damaged and you will now loose out on occupancy until repairs are complete and you may or may not be responsible for the costs?" - That's a pretty bad situation especially considering that self-showing may very well void their insurance and your insurance as well - thousands of dollars in damage, how and who will pay for them and the vacancy associated with such? 

  • Ricardo R.
  • 810-844-1104
  • Loading replies...