Property Manager Expectations

[Blake Wardman]

I'd appreciate any input you guys have for me.

I bought an out-of-state SFH rental property in St. Louis back in October through a turnkey provider. They work with a local property manager that does their rehabs and manages the properties on an ongoing basis as well. It took about 45 days to get a renter in, but after that I thought it would be smooth sailing.

Since then, the property manager has failed to send my the renter's basic information after many requests. I've never seen their application, I don't have basic contact information, other than a couple screen shots of their background check I have no idea if there's actually a renter in there or who it is other than a name.

Additionally, it's taken the property manager well past the date that they're supposed to send me the collected rent each month. For example, they told me to expect rent on the 10th (assuming it's received on time) and I didn't receive it until the 17th last month (even though I was told it was paid on the 5th), and I still haven't received anything this month or even notification as to why it might be late (it's the 13th).

I'm also not receiving the monthly reports I was told I would receive while I was vetting them out.

Is this normal? Are my expectations to high? If not, how hard is it to switch?

Thanks everyone!