Property management fees advice?

[Julia Jones]

Hi everyone, I could use BP's advice. My PM charges me crazy fees for everything. For example, the furnace crapped out, and he arranged to have it replaced (which is fine) but also charged me $200 for bringing 2 heaters to my tenants for 3 days. Earlier on, he charged me $220 to have a simple lock replaced. That's on top of the 10% fees. I get it that this is their business but to me this is death by a thousand cuts. Can someone give me a reality check on what I should be expecting in terms of actual PM spend and whether such high prices are within the range of normal? This is in Indianapolis.

Many thanks in advance!