Great Jones property management company. Anyone use them?

Question

Good morning. I got a mailer from Great Jones property management. Seem to have an interesting business model and he was at the BiggerPockets convention when he returned my call (good sign). Anyone use this company?

Max Appelbaum · Answer

Hi Kristen, my name is Max Appelbaum. FULL DISCLOSURE- I am our VP, Sales at Great Jones. I happened to see your post. Of course, we will let others chime in, but also would be happy to connect with you directly and share some references if that would be of help. Thanks for thinking of us, and hope you enjoyed the BiggerPockets conference.

Kristen Watts · Answer

@Eva Holland; my experience is also poor. Disorganized, responses to me and my tenants way too slow, caught in some lies, etc. Thanks for confirming my situation; I don’t feel as crazy now or think my expectations are too high.

Eva Holland · Answer

@Kristen Watts I’ve had a horrific experience with Great Jones in Jacksonville. They have 6 of our units under their management for properties we purchased in April and December. They are so disorganized, I need to arrange a call every week to set out a list of what needs to be taken care of. Recently, emails I send directly to my PM are routed through support in some other location where they know nothing about my property. I sent an email on Monday, received a reply that someone would look into my concerns and here I sit on Saturday with no news. A turn in one unit took from the beginning of December after an eviction until the middle of February. The unit is on the market now with lots of activity yet a tenant has not been placed. Needless to say, I’ll be switching PMs.