Investors, What makes a property management company GREAT?

Question

Hello, a friend and I are starting a property management business very soon. We both have our real estate license and understand how important it is to have a great property management company looking over people’s assets and we want to be one of those great companies. Can any investors out there tell me what do they look for when hiring a property Management company. Thanks a lot! Here is some services and key points will we build our company on.

-Comprehensive Marketing and Advertising

-Owner Deposit- No Delay Fund deposit to owner

-Schedule Rent Increases

-Recommend market rate rent cost

-Strict tenant Screening & Selection

-Monthly record Keeping/Statement

-Cost-Effective and Reliable maintenance

-Lease Law Compliance

-Regular “Common Area” Inspection

-24 Hour Online Access To Parking

-Rent Collection

-Lease Renewal (3 month notice)

-New Tenant 60 day Inspection

-Handle all tenant calls, emails, and texts

-Owner Communication

-Property up keeping including lawn care

Maggie W. · Answer

@Justin Reyes I just hired a manager so I have it fresh in my mind!

1. Responsive- answer the phone or text fast; it builds trust

2. Willing to handle the make-ready and arrange whatever needs arranging, then bill me

3. Easy-to-read, prompt, complete invoices and reports. If I have to ask, it’s too late

4. NOT that active investing for themselves. I want them working on my business, not competing with me for deals. If you’re on the hunt, keep it on the DL

6. Rent the place fast and minimize vacancies. I should have made this #1. Luck!