Show mojo - PM doesn't show in person, thoughts?

[Jeff T.]

A prospective Property manager I am vetting uses Show mojo to show properties instead of physically going to showings. Apparently the prospect sends photo of their ID and the PM texts a code for entry that is good for a 30 minute window. Has anyone ever used this? I am wondering how well it works and if there are problems with it.

[Michael Peters]

We gave that a try as well using Rently.  Its definitely convenient but we had very little success.  Aside from the risk mentioned above I'm a firm believer that the leasing agent makes the deal not the property.  In all aspects of customer service people want to talk to people not machines.  A leasing agent can address concerns on the spot that the tenant might have, they can possible negotiate an incentive for the right tenant, encourage someone to submit an application, or just show them that your tenants mean more to the PM then just the rent.  If a tenant is comparing one company with a self walk through to a company with real people the leasing agent will win out 9/10.