Question on best practice for rental credit.

[Lino B.]

A few weeks ago my tenant contacted me about mold. I looked it over and hired a mold inspector. They said the mold in the garage (basement) that was on tenants shoes and clothing was due to the humid conditions and rain. There was also mold in the basement closet and a couple of jackets had mold and some shoes. The mold crew recommended i open the closet wall due to moisture, it was behind a bathroom. Long story short, I had a leak in shower and there was some mold on floor, not terrible imho. $2000 between mold crew and plumbing. 

I told my tenant i will look into my insurance since they didn't have rental insurance (I didn't require it). I'm a fairly new landlord, year three so I'm learning as we go. Nothing is covered.

I bought them 2 dehumidifiers $250 for "bedroom" and garage

They make me work around their schedule so it is taking a bit longer to complete. 

They claim hundreds if not thousands of dollars of clothing is ruined and the kids (not the mom really) are making this difficult. The lease agreement includes mom and one kid, the daughter just moved back from college and now the son is using basement living area as a bedroom. The garage had TONS of clothing in boxes etc. The daughter calls the community to complain "im not doing anything", BS!

I offered to assist to pay some of the dry cleaning and am thinking about a credit for the inconvenience. I do NOT want to set a precedent though. I lived in the unit, had another tenant for 2 years and we never saw mold. I do not believe I am at fault and the bathroom mold is a red herring.

Looking for some advice here. Do I just repair and give them nothing? a small one time credit for inconvenience? 

Thanks all.