Can I charge a service fee - Tenant lied to me

[Chris C.]

Yes, I know.  Being lied to is nothing new but here's the story:

Last Friday, they we complaining that their stove wasn't working (eventually we found out their complaint was that one of the 4 coils/burners got "too" hot, even on low temp). So I go over and fix it. 

Today, they call and say that now 3/4 of their coils/burners on the stove top arnt working  and neither is the oven. i asked my PM if the tenant ment that the stove kept getting hot even on low, or if it physicaly didn't not work and therefore they would be unable to cook with it. I was told that it was not working at all. That only one of the coils/burners get hot. 

So based on where I work and where the property is, it made more send to buy a stove and then deliver and install it. Rather than visit the property first cause if it wasn't a quick fix, i would've wasted 2 hrs. 

So I find a good stove, much newer, perfect condition, 1.5 years old, well maintained. Hell even I would've used it. And go to deliver it, but before I install it, I test the old stove.... Everything works. 

Can I charge the tenant a service fee for wasting 6.5hrs of my time, plus the price of a new stove?  Even if I don't charge them the full amount, but some sort of fee. 

They have only been my tenant for 3 months, but they were the first to sign when I purchased the property. Still massively under market rent. 

When I was previously there, the tenant mentioned that they wanted a new stove. And when I arrive today, and questioned them about how everything seems to be working, they (mother, 2 grown daughters, 1 grandchild) were just like "we want a new stove"