Tenant calling multiple times at all hours.

[Eric Hathway]

I manage my own properties and I have a maintenance man who takes all the emergency calls. I have one particular tenant who will continually make nonsense calls all hours of the day and night. She will call from unknown numbers and frequently sound inebriated. The maintenance man cannot shut off his phone in case there is an actual emergency. I wrote her a letter regarding maintenance call guidelines that clearly distinguished emergency versus non-emergency reasons for calling and what hours were acceptable. 

What is the next step I could take? Thank you.

[Omar Khan]

@Eric Hathway Great suggestion by @Account Closed. Make sure you provide the tenant, in writing, the change in policy and document everything. I would ensure she gets a month's schedule and you receive a written/email confirmation that she understands the change. 

Sit back and make $50 for every dumb phone call :)

P.S. This is why we never self-manage. Too much inconvenience.