Is it necessary to give my tenants my phone number?

[Connor O'Brien]

In Massachusetts is it necessary to provide my tenants with my phone number, or could I just give them my email and mailing address? I’ve tried searching for the answer, and I know I have to provide them with a mailing address where they can send payments, but other than that I couldn’t find a definitive answer. I would prefer to have all contact with my tenants be through email, that way I have documentation of all conversations.

[Anthony Gayden]

Originally posted by @Connor O'Brien:

In Massachusetts is it necessary to provide my tenants with my phone number, or could I just give them my email and mailing address? I’ve tried searching for the answer, and I know I have to provide them with a mailing address where they can send payments, but other than that I couldn’t find a definitive answer.

I would prefer to have all contact with my tenants be through email, that way I have documentation of all conversations.

 You don't have to give them your personal phone number. However I would highly recommend that you give them a phone number to contact you.

Have you ever heard of Google Voice? They give you an alternative phone number to mask your personal one from your tenants. They will be able to call or text you via that number. If you do not want to answer the calls you can turn on Do Not Disturb, and it will send all calls direct to voicemail. You can put a custom voicemail message separate from your personal voicemail. You can call using that number through the app.

This would give you privacy and the ability to still attend to your business needs.