Air Conditioning not fixed after a week

[Maria Jaramillo]

OK, so I understand A/C maintenance calls are supposed to be emergencies. Here's my problem:

Last Sunday, I made an emergency call, that my A/C was not working, I live in Texas en it is extremely hot. They came that same day and brought a medium size portable A/C that was connected in my living room. Although it kind of work, at least for the living room, it was still extremely hot in both rooms (my 4 year old's room and mine). I expected something to be done about it on Monday. So I called the office on Monday, and they said that maintenance was supposed to go to the apartment. I came home after work and it was not fixed, I called them again and they said that they had other emergency call and they were dealing with those first. Come Tuesday, and same thing, I called Wednesday and they told me that maintenance was just leaving my apartment, I assumed it meant that they had fix the A/C. Notice that they never called me, instead they sent me an email accusing me that I had someone unauthorized living in my apartment, all because I had asked a friend to pick up my mail for me. Still no one reached out to me about the A/C problem. It started raining on Wednesday afternoon so their excused up until today is that they could not work on my A/C when it was raining. I called them again today (Friday) and they had no idea what was going on and told me they were going to call me back. They didn't, so I after 1hour 1/2 I called them again, and they said that the compressor broke down, so they were going to order the piece on Monday!!!! and HOPE that it can be delivered by Tuesday. I have no idea why they didn't order the piece on WEDNESDAY when they knew what was going on.  At this point I am extremely mad, I was not rude whatsoever, I just told them that how it was possible that I had to wait another week, for my A/C to be fixed. They told me that maintenance did not worked on the weekends, so I told them that I knew a technician that could find the part needed and repair the A/C on the weekend, and if they would pay him for the work. They told me that whatever work was done at my expense would not be refunded. So I am supposed to stay without A/C, until next week, and according to them it is ok because they provided me with a portable A/C, which I am not paying 1,280.00 a month to have a portable A/C.

I am not sure what I can do at this point. Any advice?? I contacted corporate and I am waiting to hear back, but I do not know where I stand legally.  By the way I know it was not stated at the beginning, but I live in an apartment complex with big corporate office (MAA).

Thank you!