Bankruptcy due to Identity Theft

[Terry P.]

I have a prospective tenant that has a bankruptcy on her record from about a eight months ago. She claims that it was due to identity theft issues. I am not that familiar with such a situation. Do people really file bankruptcy due to identity theft? When I ran the credit check, it did show a large number of inquiries followed by a number of accounts closed due to bankruptcy a little over a year ago.

She also said that a company handles all her bills so she would need a letter stating the amount of the deposit and rent and they would send us a check. 

Other than that, her background check did not raise much concern. She seemed like a nice person and begged me to look past the bankruptcy because of the identity theft. 

Does this seem legit? How should I approach the situation?