Changing a Water Bill Mailing Address in Baltimore County

[Joe Gemma]

Has anyone had any experience with changing the mailing address of a water bill for your rental property in Baltimore County? The bill is going to my rental property so I am not there to retrieve it and my property management company is giving me a hard time when I just send them the online receipt without the actual bill.

The only means of contact that the county provides on the website (http://www.baltimorecountymd.gov/iwant/pay.html) is a phone number but every time I call I am just put on an infinite hold ( let it passively sit on speaker for 3 hours one day to no avail).  There's even an option you can choose to have the 'next available representative' call you when they become available but when I choose that, I never get a call back.

Pretty frustrating so I was just wondering if anyone has had any luck getting this done.

Thanks!