Who is responsible for this cable tv issue?

[Nancy Curran]

Location: professionally managed condo high rise (50 floors). The HOA fee includes basic cable (amongst other things). The mgmt company hired and negotiated a cable provider to service the entire complex. Service is spotty, frequent outages. Landlord buys the condo and uses it as an investment. Landlord has never lived in the condo. The Tenant that moves into said condo has experienced cable outages almost weekly. Cable vendor is rude, unresponsive. Tenant on the phone at least 4 hours a week troubleshooting or being home waiting for a technician. Tenant reaches out to property mgmt company to get some relief (suggest a new provider, or a cheaper rate, or talk to a cable company manager, etc). Property manager won't talk to tenant since tenant is not an owner.

Tenant calls Owner  and owner says "this is your cable, you signed up so you have to deal with them."

Since cable is included in HOA, thus the rent, tenant wants owner to get more involved. Tenant also wants to reduce rent for each day the cable doesn't work, because cable is in cluded in the rent. Tenant doesn't feel like managing a non performing or spotty vendor is the problem of the tenant.

Opinions on this situation?