Top Landlord Tricks of the Trade! Let's all share!

Top Landlord Tricks of the Trade! Let's all share!

Wholesaler · Newport, KY · Member since 2014 · 62 posts · 47 votes

Good Morning Biggerpockets! I thought to start a forum post on one of my favorite topics, "Landlord Tricks of the Trade" I've shared this with many colleagues and investors and felt it's time to post on Biggerpockets. If you have other gold nuggets to add to this thread or favorite lease clauses then please do so and help not only the new landlords out there but also some more seasoned landlords who are looking to improve. Sound good?

1.Always treat it as a business. You can be kind but always remember it's a business. I always tell my tenants it's important that they are always straight with me and I'll always be straight with them.

2.When doing the initial phone screen, after you have established why they are looking and what they are looking for and why your property, in particular, I'll say this with a stern, confident voice "I'm very very good with background checks and I do a very thorough criminal and reference check, is there anything you need to tell me now!" More than 1/2 the time you hear a "click" and they hang up and that is what you want. Weed them out before you waste time showing a property to someone who couldn't rent it anyway. Does that make sense? This gold nugget I learned from Marcia Maynard so give podcast #83 a listen will ya?

3.If you're a buy and holder investor pay close attention to what @Brandon Turner does because he is very successful real estate investor and I've personally learned so much I continue to be grateful to him and to Biggerpockets!

4.When you show a property and let's pretend the showing is on Saturday at 10:00 am. Ask the applicant how far they live from the property, If they say 15 minutes (just for example) then say "great, so at 9:45 text me you are coming and if I don't get a text from you I'll assume your schedule changed." This prevents you from spending your Saturday morning in a vacant apartment for a tenant that doesn't show up and that happens all the time. Since I've instituted this, I haven't had any no-shows while I was in an empty apartment on a Saturday.

5.Below are some of my favorite clauses

  • This security deposit is not to be used to pay the final month’s rent. Initial _____.
  • Landlord informs the Tenant that the sewer system of the Premises is not designed to accept many types of items, included but not limited to, paper diapers, sanitary napkins, tampons, and children’s toys, balls of hair, grease, oil, table scraps, clothing, rags, sand, dirt, rocks or newspaper. Initials: _______
  • Tenant agrees to pay for clearing the sewer drains of the Premises of any and all stoppages, except for those stoppages which the Landlord will agree were caused by defective plumbing, tree roots, acts of nature, or which are declared in writing to have been so caused by the plumber or other person who is called to clear the stoppage. Initials: _______
  • Modification – Landlord reserves the right to make reasonable modifications to this lease and to Landlord’s rental policy from time to time.

Hope this helps and I look forward to reading the additions to this thread!  Cheers!

Garth

5Reply
22 views

Most Popular Reply

Member since 2016 · 13k+ posts · 12k+ votes
9y

Tricks of the trade or "best business policies".

Landlords must without exception be experts on their state landlord tenant regulations. If you have not learned your state codes you should have no right to operate a business where other people are dependant on you being professional.

1) Only offer M2M leases. The best tenants (good tenants) will have no issues with this policy.(all tenant issue posted on this forum could easily be resolved by having M2M leases). 

2) Never select a tenant out of fear.

3) Never allow compassion to cloud your decisions.

4) Learn to read people, accept the fact that most people will lie when it is to their advantage. 

5) Act immediately, do not wait when implementing policy action. There is no room for "benefit of doubt".

6) Make it clear to all applicants that you strictly inforce both your lease and the state codes.  This prevents a landlord from creating the inconsistency of make individual or personal decisions. All tenants in all situations deserve to be treated equally.

7) Never differentiate between good and bad tenants when implementing policy.

8) Kindness is not a business policy. As a landlord consistency is the key to success, no good deed ever goes unpunished. 

9) Never put anything in your lease that you do not intend to inforce. A lease is not a  guide, it is a legal contract. If you do not consistently inforce you can not expect tenants to respect the contract or their landlord. 

A landlord that operates their business with strict consistently can never be accused of being unfair, mean, discriminatory or anything other than appropriate in their actions. Personal decisions are not appropriate when dealing with tenants rights or their actions. Financially you have far too much at stake.

See this reply in the discussion

7 Replies

Jump to latestLatest
  • Atlanta, GA · Member since 2015 · 157 posts · 83 votes
    9y

    This is great!!!!

    This only thing I do is open house showings for my rentals...Missed appointment/showings cost a lot of time and money.

  • Rental Property Investor · Winslow, ME · Member since 2008 · 826 posts · 281 votes
    9y

    1. Put qualifications front and center on ads:

    Qualifications: Must have full month’s rent and security deposit to move in; no exceptions.

    Monthly income must be at least 3 times the monthly rent. See

    our website for a complete list of qualifications and other information.

    Pets: Prefer no pets, but will accept on case by case basis. Additional NON REFUNDABLE $400 pet entrance fee and additional monthly rent premium of $40.

    Smoking: All our units are nonsmoking and policies are strictly enforced

    Lease term is 1 month, auto-renewing, and monthly lease includes heat & hot water unless otherwise stated.

    2. Confirm showings by text 30-45 minutes prior. (We've put the responsibility on the showee, but realized that even great prospects forget, so we take the responsibility)

    3. Require prospects to do a drive-by before showing. We've had a few people not even want to bother going in because they didn't like the area.

    4. Have a "lease package" and email that to applicants who you've accepted and instruct them to read it thoroughly before lease signing and that you've scheduled 15 minutes for lease signing and there won't be time to read the lease. (we actually allow more time but this encourages people to get all their questions answered by email before lease signing)

  • Member since 2016 · 13k+ posts · 12k+ votes
    9y

    Tricks of the trade or "best business policies".

    Landlords must without exception be experts on their state landlord tenant regulations. If you have not learned your state codes you should have no right to operate a business where other people are dependant on you being professional.

    1) Only offer M2M leases. The best tenants (good tenants) will have no issues with this policy.(all tenant issue posted on this forum could easily be resolved by having M2M leases). 

    2) Never select a tenant out of fear.

    3) Never allow compassion to cloud your decisions.

    4) Learn to read people, accept the fact that most people will lie when it is to their advantage. 

    5) Act immediately, do not wait when implementing policy action. There is no room for "benefit of doubt".

    6) Make it clear to all applicants that you strictly inforce both your lease and the state codes.  This prevents a landlord from creating the inconsistency of make individual or personal decisions. All tenants in all situations deserve to be treated equally.

    7) Never differentiate between good and bad tenants when implementing policy.

    8) Kindness is not a business policy. As a landlord consistency is the key to success, no good deed ever goes unpunished. 

    9) Never put anything in your lease that you do not intend to inforce. A lease is not a  guide, it is a legal contract. If you do not consistently inforce you can not expect tenants to respect the contract or their landlord. 

    A landlord that operates their business with strict consistently can never be accused of being unfair, mean, discriminatory or anything other than appropriate in their actions. Personal decisions are not appropriate when dealing with tenants rights or their actions. Financially you have far too much at stake.

  • Joe SplitrockPro Member
    Moderator
    Rental Property Investor · Sioux Falls, SD · Member since 2015 · 9k+ posts · 18k+ votes
    9y

    - Video walk through of all my properties with narration commenting on the honest condition of everything. I scan the front and back of every door, all carpet, inside appliances, operate all doors and then take photos too. This leaves no questions about move-in condition.

    - Changed my house leases from saying tenant is responsible for lawn and snow to add detailed yard care. That includes bushes, small branches, weeds and keeping landscaping rock clear.

    - Standardized on paint color and brand using the highest quality paint. Now I just wipe walls and touch up. Cheap paint costs more in the long run.

    - Offer online payment options. Not offering this option makes you look old-school. People like convenience.

    - Get everything in writing. If you repair something, have the tenant sign off or respond to an e-mail confirming the issue was resolved. Just say something like, "Plumber came to fix the toilet problem reported December 5th on December 6th. I wanted to confirm the work was completed and everything is operating satisfactorily." If the tenant replaces a light fixture, I will do the same. For example, "Per our agreement you replaced the living room light fixture and agree to leave it at move-out. You are being reimbursed XX in exchange." This is a new one for me. I just had a tenant leave who asked to replace light fixtures and I let them. I offered to reimburse at the time of install and they said, don't worry about it. I guess they changed their mind when they moved out because they asked for reimbursement at that time. Most all disputes can be avoided by carefully documenting situations. If they agree to something in e-mail, it is hard to dispute later.

    - Check social media. I have had tenants apply and when I go to their Facebook page, there is a picture of a family dog that they failed to mention. In another case, their Facebook page said they were moving back from Florida, but their (fake) reference said they lived across town. Check your current tenants on social media and you may be surprised, trust me...

  • Member since 2016 · 13k+ posts · 12k+ votes
    9y

    Face book is one of the best tools to use today. People will post everything about their  personal life with no consideration what so ever as to who may be reading it.

    The worst tenants are the ones to most likely post the most revealing info for a landlord to use.

    Not sure you should check up on current tenants, regrettably most landlords think their tenants like and respect their landlord. The truth may hurt :( the hobby landlords   

  • Investor · Philadelphia, PA · Member since 2016 · 17 posts · 17 votes
    9y

    I invest in a lower income area.  Here are some tips:

    Take care of repairs immediately.  

    Remove garbage disposals and ceiling fans. They will get broken.

    I initially didn't allow pets but now I allow cats.  Low income inner city neighborhood is going to always have pest issues.  The cat solves those problems so I don't have to.

    Use vinyl floors for maximum durability at low cost.  Been doing me very well so far.

    Let them live their life.  If they are paying the rent and your usual inspections are good, then leave them be.  Nobody wants their landlord around.

Join the conversationCreate a free account to reply, vote on answers and follow this thread.