TransUnion Smartmove problems

[Anne Johnson]

I just screened a prospective tenant with Smartmove. Without sharing too much information, the report came back with "not enough information." The criminal report showed an incident from 25 years ago. Then I checked a popular social media source, and (conclusively) figured out that the individual was incarcerated for over a decade and recently released!! Apparently Smartmove can't get into federal cases, so the report missed a rather major detail. I called Smartmove and they said that the (federal) court doesn't give them any information. 

I am alarmed as my trust in Smartmove has been completely shattered, and now I wonder about the backgrounds of my other tenants who I screened with their service. I will now be changing to another screening provider. Has anyone else found similar issues with Smartmove or any other screening provider missing a very significant piece of background information?

Incidentally, the other tenants have mostly been fine (as far as I still know), and the person with the recent release seems to be viable as a tenant, so the decisions may not change, but missing this critical piece of information is an egregious omission.