Liable for tenant’s high hotspot cost due to internet setup delay?

[Kevin James]

My tenant wants a refund of $175 for a lapse of 4 days without internet for the cost she incurred by using her mobile hotspot. The wifi was scheduled to be set up on the day of her move in but because of a strike at AT&T, they weren't able to come until several days later. The contract states that internet is included in her rent.

Am I actually obligated to cover the full amount? I’d like to help her out with a part of it, but the full $175 seems high. Any advice on handling this?