Difficult tenant- how to deal

[Mak K.]

I have a tenant who pays $300 premium then market rent. The issue is she is very difficult. Just not friendly, will bad mouth and would not allow to enter the house.  

Once she would blame for missing phones while a guy made a visit etc. 

How would you deal with her. For example I went to pick left over paint and Sheetrock and she would not allow visit to garage. Just young but hard head lady.

I am the owner but I tell her I am the property manager to keep issues seperate.

how do you straighten up such attitudes to avoid issues down the line or do you kick them out?