Hello, I was made aware by one of my tenants that the washer was broken on sept 14. I called my handyman immediately, who was able to get there two days later to take a look at which point he informed me it was out of his scope to fix it and since it was still under warranty I should have samsung come fix it. This was on a Saturday, I called to have it fixed, they created a ticket, and on Monday they were supposed to call me with a date when they’d come to fix it. They never called so I called them Tuesday. They gave me an earliest appointment of oct 2. The tenants were distraught it would take so long to get fixed, and asked if I could try to get someone in there sooner. I said okay, I can try to see if someone out of the warranty can come, but this means I would not be able to commit to the original rental discount I had promised for the month because of the inconvenience of a broken washer, since this new servicer would have to be out of warranty aka I’d be paying out of pocket. They said that was fine. I made an appointment with sears for the earliest available date-sept 26, which the tenants were happy about. Come to sept 26, sears never shows up. I had cleared my day and sat around waiting all day-nothing. After what felt like hours of trying to get a hold of a real person, I got it rescheduled to the next day. The next day comes and they still never show. I call again, they say someone from the dispatch team will call me (to this day no one has called.) So I call the original servicer under warranty that same day (Sept 27) who can still come oct 2 thankfully. I let the tenants know and they are understandably upset. I reassure them that since it will now be covered under warranty again, I can give them a discount. I gave them $100 each off the rent. So for the month of October, I charged $3000 instead of $3300 for one unit with three tenants, and $1400 instead of $1500 for my other unit with one tenant. Oct 2 comes and they reschedule on me to today, oct 3. Today someone FINALLY comes, and they say the washer is broken and needs to be completely replaced.. They say they will call me by tomorrow to give me the date they can do this on. I tell the tenants, and they say “omg a month without a washer, this is crazy!” I reassure them that I understand this is obviously frustrating, but I have been doing everything in my power to get this fixed as fast as possible. I am at the mercy of the speed of the service people. This is out of my control and I have been diligent with what I can do to get this issue resolved etc. I have been highly communicative and transparent this whole time. They respond by saying “I know you’ve been doing what you can to help I’m just saying it’s annoying that this has taken so long of course I’m sure for you as well as for us. The laundry mats have also been very expensive last time I went I paid $50 and that’s just for me. Since we don’t really have a date for when it will be fixed and I am in dire need of going to the laundry mat again would you be cool with continuing to discount us for the laundry receipts in the mean time. I will be going again to the laundry mat tomorrow.” I don’t really know what to say to this. I feel like I’ve been taken advantage of. This washer is brand new and has only been used by them. If anything, if I were them I’d be apologizing (worried I was the one who broke it and worried I’d be getting charged extra by my landlord.) I have already given them $100 off rent EACH for the month of October, and they want more? Are laundromats really that expensive? $50 for one person for one visit? Mind you, this is a furnished, utility included 3 month lease. They just extended for another month and a half and I also agreed to discount that rent to $3000/month. I feel like I’ve been very generous. What do I say?

Providence, Rhode Island

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