Maintenance Requests Process?

[Nathan Vandermost]

Hello, I am working on a project and I am curious what is common practice to deal with maintenance requests from tenants? Do you have tenants enter the request via software? (If so, which one?) Do you accept calls? Texts? Emails? What is your workflow to handle these requests? Any feedback would be appreciated. 

[Nathan Vandermost]

Quote from @Nathan Gesner:

I've been on the forum for 13 years and this is the first time I recall seeing three Nathan's in the same thread. Is the world ending?

 Haha, I was thinking the same thing! What a coincidence!