Tenants asking me to pay for their negligence

[Nat C.]

I'm looking for a document to give to tenants which outlines what is a tenants responsibility and what is a landlords responsibility.

This week I've had tenants calling me with some pretty outrageous requests-

'We accidentally put a hole in the wall; can you come and fix it?'

'The sink is clogged, can you send a plumber?'

I'm looking for a document with an extensive list of examples that shows what a landlord is required to fix as opposed to repairs which are needed as a result of tenant negligence/damage.

I also want to get them to sign a document which states that if the handyman attends the property and the tenant is found to be responsible, that they will be required to pay for it.

Tenants are signing new leases next month, so I want to ad it as an addendum to the lease.

Does anyone have something like this they can email to me?