Beware: MidSouth Best Rentals

[Miles Tiglao]

I inherited MidSouth Best Rentals (https://midsouthbestrentals.co...) as a property manager when I purchased some Turnkey properties in Memphis.  For the past 2-3 years, they seemed fine.  But when I decided to sell a few of my properties I started finding all sorts of issues.

1) They tried to charge me $4570 for a turn prior to selling a property.  When I had my doubts, I had my realtor check it out and she said it wasn't needed.  I didn't do the "recommended maintenance".  The property sold as soon as I put it in the market.

2) As I was selling another property, my realtor noted damage to the roof (a blue tarp was covering it).  When I asked about it, it was due to an ice storm that occurred 4-5 months prior!  They "forgot" to tell me about it and gave me an excuse that they didn't tell me because insurance wasn't going to cover it anyway.  I talked to my insurance agent, they do.  But now that it's been so long, I'm having a lot of trouble getting my insurance company to cover the damage.

3) I was in the process of selling a third property, and I had to keep asking my PM if my tenant moved out.  I kept on getting excuses.  My realtor checked on the property herself and confirmed that it was vacated.  It still took them another week to confirm but only because I explicitly told them that it was vacated.  Each step of the way, I didn't get an update from them.  I had to keep asking.  And I kept asking if they would initiate collections on the tenant because she didn't pay her last month rent.  They dodged the question for 2 weeks despite multiple follow ups.  Finally, they told me that since they will no longer be the property manager, it's not their responsibility to initiate collections.

Beware of this company.  I am pulling my remaining properties from them. I'll take responsibility for not managing my PM better or just being okay with the PM based off of a single recommendation.  I was a fairly new investor then and this is a lesson learned for me.  

Sharing my experience to help my fellow Memphis investors.