What can I expect when I fire my property manager?

[Robert Campbell]

I'm in the middle of a lease.  Tenant has been in place for over two years.  I have a new rep inside of my property management company.   A couple months into the new rep, he gave the tenant, and I, the landlord each other's contact info when the tenant had a couple of issues.  So now she just contacts me directly, but they're still taking 11% out of the rent.  

I'm thinking I'm going to check with the tenant first, and tell her that I'm going to dissolve the current contract, and continue with her under an identical contract.  So what can I expect from my property manager when I start this process?