Connected Investors PiN tool

[Daniel Blackford]

I had limited success for a three day trial period using Connected Investors PiN tool. Two challenges. I needed guidance during the trial period and received no response to two emails. My thought there is if they are trying to earn my business during a trial period but don't respond to very basic usage questions, what kind of customer service will I receive as a subscriber.  I burned off 1 1/2 days of my three day trial and cancelled it before my commitment went hard. Second, I am very interested in the PiN tool. It seems to create an efficiency  - once you learn to navigate its possibilities - for research etcetera. Given that it has a pricey entry point ($1497 for the first six months then $97.00 a month thereafter) does anyone have any longer term success experience with PiN? Successes and limitations?