Broker Advice on a situation.

[Alex Jean Baptiste]

Whats up guys. I know a buyer that is facing a snag. They are a couple that have been here on a working visa for a long time. They are in the process of getting permanent residency at the moment with their interviews coming up in the next few weeks. They went to a lender who told them that their down payment would be higher but that their residency would not be a problem and they were in good standing debt wise. They owe little to no debt, and credit is good enough for loans. They were denied saying that its because they had too many obligations and not enough income. on paper the denial letter did not mention their residency status but on the phone when they called the lender said that that was the issue for them. What the heck am I missing here? What are the rules of mortgages for people with certain residency statuses? how does a person with little debt get denied?