Does BP Customer Support Really Exist?

[John Jack R.]

OK so I've been a BP member for a number of years when I first signed up I signed up with pro membership which was OK because it allowed me to use marketplace but after a few years I find myself visiting the site infrequently, as a result downgrade my membership to basic several years ago. I decided this past couple of weeks to upgrade my membership back to Pro, System automatically upgraded me to premium. No one has really adequately explain to me the difference between pro and premium obviously the $70 a month difference is pretty significant. I reached out to customer support about three or four days ago and I still have not heard from them. Is there anyone here that could maybe give me some advice or even help me? Or is this a case of the excuse being "Because of COVID...." Ha ha ha ha! To say that I'm not happy is an understatement.