Tenants can take rent payment back??

[Dave Chow]

Hey,

Has anyone had experience of rental payment dispute via cozy.com?  I heard that tenants can dispute any rent . Sounds like they could get any money back regardless of the situation which sounds horrible. 

Can tenants dispute all the rent back after lease ends? If so, there would be no lease protection any more. 

I messaged cozy support, and they replied below which seems very bad to landlords.

Reply from customer service: 

unfortunately, when it comes to payments being disputed, Cozy does not have the ability to prevent it from happening.

The reason for this is that it's entirely up to the tenant's bank whether to allow a dispute. If they do allow it, the bank then takes the money back from Cozy, and we're obligated to let them. In turn, we then have to take the funds back from you.

From there, however, you would have the option to challenge the dispute in most cases. In the event the dispute was still decided in favor of the tenant, you would need to then pursue the funds outside of Cozy.