Upgrades vs Functional

[Anastasia Rodriguez]

Hello All, 

So I have tenants that are not quite understanding the difference between functionality and personal preference. I am trying to make a clear distinction between the 2 and wanted more opinions on how to differentiate. The situation is a toilet, the tenant complained that the seat is low, which I suggested to her a seat riser. She then stated that she tried them, but it’s the actual toilet that is causing issues as the flush handle does not pop back up suggesting something in the back part of the toilet needs to be replaced eventually and that overall the toilet is old and needs replacing, which eventually yes it will. However, we had another issue saying that bathroom sink stopper is broken and I need to buy a new faucet (or a completely new sink- she would enjoy) with the back part that drains the water slowly. I don’t think this is a necessity to have in a unit and have directed her to none other than google to purchase drain plugs if they absolutely needed to keep the sink water in the sink.