Experience with Melio Payments: BAD--Anyone else?

[Steve Juba]

I have been trying to use Melio Payments (recommended by Fund N Grow) to use my AMEX credit cards to pay for real estate purchases. In short, their horrendous customer service and business practices cost me 5250.00 USD. BEWARE of this company if using to purchase real estate and let me know if anyone else has had similar experiences? 

RE Purchases ARE allowed through their T&Cs. Initially, I did it wrong and they reached out explaining the violation. A Sales Rep called and explained the CORRECT way to do it. When I did it correctly, they denied the transaction and informed me that my TAX ID and account is no longer authorized to use Melio, with NO EXPLANATION. I tried for over a week to make things right, explain that there was a miscommunication and that, if they blocked me due to the initial violation, their own sales rep reached out and told me how to do it correctly, which I did. NO RESPONSE. I assumed compliance never communicated with the sales rep. and saw the large transaction amount done wrong the first time, and decided to block me EVEN though it was done exactly how they requested the second time. I spoke to the sales rep & the customer service person (small company there are only 4). They all said they understood and tried to explain to the compliance dept. and their managers so my account could be unblocked. DENIED WITH NO EXPLANATION. I called back ONCE a day for a week to continue to try and get it resolved. Ignored my phone calls and emails. THEN, when I did my once a day attempt at calling the 4th day, they BLOCKED my number!!! I find the whole situation frustrating AND hilarious. I have never directly experienced such horrendous, unethical business practices. 

Please let me know if anyone has had similar experiences with them and if they ever got theirs resolved? Bottom Line: USER BEWARE!